Shipping policy
ORDER SHIPPING AND DELIVERY:
AG will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall AG be liable for any consequential or damages resulting from any delay in shipment or delivery.
All AG customers agree not to hold AG liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond AG's direct control. AG shipment and delivery dates are calculated based upon estimates provided by our suppliers.
AG will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
AG can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up. Please note that we don't ship to P.O. Boxes.
SHIPPING ERRORS & LOST PACKAGES:
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. AG is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS:
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, AG will reship the package with corrected address and charge an additional shipping fee for the shipment.